Privacy Policy

1. Who We Are

1.1 pk567 is an online casino and sports betting platform accessible at pk567.bio, operated under an internationally recognised online gaming licence. References to "pk567", "we", "us", or "our" throughout this Privacy Policy refer to the licensed operating entity responsible for the pk567 platform and all associated services provided to players in Pakistan and other permitted jurisdictions.

1.2 pk567 acts as the data controller in respect of the personal information collected from players via the pk567 platform. As data controller, pk567 determines the purposes for which and the means by which personal data is processed, and is responsible for ensuring that processing is carried out lawfully and transparently.

1.3 Questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data should be directed to the pk567 support team via live chat (available daily 09:00–02:00 PKT) or by email at [email protected].

2. Personal Data We Collect

2.1 pk567 collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we may collect include the following:

2.2 pk567 does not collect or process special categories of sensitive personal data — such as data concerning health, religion, or political opinions — except where you voluntarily provide such information in the context of a responsible gaming request (for example, disclosing a health condition when requesting self-exclusion support).

3. How We Collect Your Data

3.1 pk567 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC, making deposits or withdrawals, contacting support, or activating responsible gaming tools.
• Automated technologies: Technical and usage data collected automatically when you access the pk567 platform, including through cookies, server logs, and device fingerprinting technologies.
• Third-party sources: Identity and financial verification data received from KYC providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), and fraud prevention services operating under their own privacy policies.

3.2 Where pk567 receives data from third parties, we ensure that such third parties have a lawful basis for sharing the data with us and that appropriate contractual protections are in place.

4. How We Use Your Personal Data

4.1 pk567 uses the personal data it collects for the following purposes:

• To create and manage your pk567 Account and PKR Wallet;
• To verify your identity and age in compliance with our international gaming licence KYC requirements;
• To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank;
• To provide customer support and respond to enquiries submitted via live chat or email;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To enforce our Terms & Conditions and other platform policies;
• To administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion;
• To personalise your pk567 experience, including displaying relevant cricket betting markets such as PSL, Asia Cup, and ICC World Cup odds;
• To send you account-related communications including transaction confirmations, security alerts, and policy updates;
• To send you promotional communications about pk567 bonuses and offers, where you have opted in to receive such communications;
• To comply with applicable legal obligations under our international gaming licence and any other regulatory requirements.

4.2 pk567 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing an alternative lawful basis for the new processing activity.

5. Legal Basis for Processing

5.1 pk567 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to create your Account, process transactions, and deliver the pk567 services you have requested.
• Legal obligation: Processing required to comply with our international gaming licence, anti-money laundering obligations, KYC requirements, and other applicable regulations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your own privacy rights.
• Consent: Processing for optional marketing communications and certain cookie uses, where you have given your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 pk567 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers who process PKR deposits and withdrawals on our behalf.
• KYC and identity verification providers: Third-party services that assist pk567 in verifying the identity and age of Pakistani players in line with our gaming licence obligations.
• Fraud prevention and security services: Providers who help pk567 detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Technology and infrastructure providers: Hosting, cloud storage, and platform technology suppliers who process data on pk567's behalf under strict data processing agreements.
• Regulatory and licensing authorities: Where required by our international gaming licence, relevant regulatory bodies may request access to certain player data for audit or compliance purposes.
• Law enforcement agencies: Where pk567 is required by law or court order to disclose information to law enforcement or government authorities.

6.2 All third-party processors engaged by pk567 are required to process personal data only on pk567's documented instructions, to implement appropriate technical and organisational security measures, and to comply with applicable data protection obligations.

7. International Data Transfers

7.1 As pk567 operates under an international online gaming licence, some of your personal data may be transferred to and processed in countries outside Pakistan. This may occur when data is processed by our technology infrastructure providers, KYC service providers, or the licensing authority itself.

7.2 Where such international transfers take place, pk567 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that which applies within the jurisdiction of our gaming licence. These safeguards may include standard contractual clauses, binding corporate rules, or adequacy decisions by the relevant regulatory authority.

7.3 By using the pk567 platform and accepting this Privacy Policy, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan as described in this section.

8. Data Retention

8.1 pk567 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements imposed by our international gaming licence.

8.2 The following general retention periods apply to the principal categories of data held by pk567:

• Account and identity data: Retained for the duration of the Account and for a minimum of 5 years following Account closure, in line with anti-money laundering regulatory requirements.
• Financial and transaction data: Retained for a minimum of 5 years from the date of the relevant transaction.
• Responsible gaming records: Retained for the duration of the Account and for 5 years following closure to support any future self-exclusion reinstatement requests.
• Communications and support data: Retained for 2 years from the date of the interaction unless a longer period is required by an ongoing dispute or investigation.
• Technical and usage data: Retained for up to 13 months in aggregate or anonymised form for platform analytics purposes.

8.3 Where personal data is no longer required for any lawful purpose, pk567 will securely delete or anonymise it in accordance with industry-standard data destruction practices.

9. Cookies & Tracking Technologies

9.1 pk567 uses cookies and similar tracking technologies to operate and improve the platform experience for Pakistani players. Cookies are small text files stored on your device when you access the pk567 website.

9.2 Types of Cookies Used

• Strictly necessary cookies: Essential for the operation of the pk567 platform, including maintaining your login session, processing PKR transactions, and enforcing security measures. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect anonymised data about how players use the pk567 platform, which pages are visited most frequently, and where technical errors occur. This data helps pk567 improve its services.
• Marketing cookies: Used, with your consent, to display relevant pk567 promotional content — such as PSL bonus offers and World Cup free bet promotions — within the platform.

9.3 You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use key features of the pk567 platform. For all other cookie categories, you may opt out without affecting core platform functionality.

10. Your Data Rights

10.1 Subject to applicable law and the conditions of our international gaming licence, you have the following rights in respect of the personal data that pk567 holds about you:

• Right of access: You may request a copy of the personal data pk567 holds about you, including your account history, KYC records, and transaction data.
• Right to rectification: You may request that pk567 correct any inaccurate or incomplete personal data held in your Account.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Please note that pk567 may be required to retain some data for regulatory compliance purposes even following an erasure request.
• Right to restriction: You may request that pk567 restrict the processing of your data in certain circumstances, for example while the accuracy of data is contested.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request a machine-readable copy of the personal data you have provided to pk567.
• Right to object: You may object to the processing of your personal data where processing is based on pk567's legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10.2 To exercise any of the above rights, please contact the pk567 support team via live chat (09:00–02:00 PKT daily) or by email at [email protected]. pk567 will respond to verified requests within 30 days. We may ask you to provide proof of identity before processing certain requests.

11. Security Measures

11.1 pk567 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk567 platform;
• Encrypted storage of passwords and sensitive authentication data using industry-standard hashing algorithms;
• Access controls ensuring that personal data is accessible only to pk567 staff and processors who require it for their specific role;
• Regular security assessments, penetration testing, and vulnerability scanning of the pk567 infrastructure;
• Comprehensive audit logging of access to player account data and financial records;
• Two-factor authentication (2FA) available to all pk567 Account holders for enhanced login security.

11.2 While pk567 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights or interests, pk567 will notify affected players without undue delay in accordance with our gaming licence obligations.

11.3 You are responsible for maintaining the confidentiality of your pk567 Account credentials. If you suspect your Account has been compromised, contact the pk567 support team via live chat immediately.

12. Children & Minors

12.1 The pk567 platform is strictly intended for users who are 21 years of age or older. pk567 does not knowingly collect personal data from individuals under the age of 21.

12.2 If pk567 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted immediately and the associated Account will be permanently closed. Any PKR balance held in such an Account will be forfeited in accordance with our Terms & Conditions.

12.3 If you believe that pk567 may have inadvertently collected data from a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

13. Changes to This Privacy Policy

13.1 pk567 may update this Privacy Policy from time to time to reflect changes in our data processing practices, the requirements of our international gaming licence, or applicable laws. The revised policy will be published on this page with an updated effective date.

13.2 Where a change materially affects how we process your personal data, pk567 will notify registered players via an in-platform notification or by email to the address associated with your Account, where operationally feasible, at least 7 days before the change takes effect.

13.3 Your continued use of the pk567 platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this page periodically to stay informed of how pk567 protects your data.

14. Contact & Data Enquiries

14.1 For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by pk567, please contact us through the following channels:

• Live Chat: Available daily 09:00–02:00 PKT inside the pk567 platform. Fastest route for urgent data or security concerns.
• Email: [email protected] — please allow up to 30 days for data rights requests and up to 24 hours for general privacy enquiries.

14.2 When submitting a data rights request by email, please include your registered pk567 username and the email address associated with your Account to allow us to verify your identity efficiently.

14.3 For responsible gaming-related data requests — such as retrieving your self-exclusion history or deposit limit records — please visit our dedicated Responsible Gaming page or speak directly with a support agent via live chat.